Privacy Policy

Last Updated: March 28, 2026

Task360 (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at task360.app (the “Website”) or use our cloud-based maintenance management platform (the “Service”).

Task360 is operated by Pargesoft, with offices in Brussels (Belgium), London (United Kingdom), and Istanbul (Turkey). For the purposes of the EU General Data Protection Regulation (GDPR) and UK GDPR, Pargesoft is the data controller.

1. Information We Collect

Information you provide directly:

  • Account information: Name, email address, phone number, company name, job title when you register or request a demo
  • Billing information: Payment details processed securely through our payment provider (we do not store full credit card numbers)
  • Communication data: Messages you send us through contact forms, email, or live chat
  • Service data: Content you create within the Task360 platform, including work orders, asset records, maintenance logs, and reports

Information collected automatically:

  • Device and usage data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages
  • Cookies and similar technologies: See Section 7 (Cookie Policy) below
  • Log data: Server logs recording access times, features used, and error reports

2. How We Use Your Information

We process your personal data for the following purposes and legal bases:

  • To provide and maintain the Service (Legal basis: Contract performance) — Account creation, platform access, technical support
  • To process payments (Legal basis: Contract performance) — Billing, invoicing, subscription management
  • To communicate with you (Legal basis: Legitimate interest) — Service updates, security alerts, customer support responses
  • To improve our Service (Legal basis: Legitimate interest) — Analytics, performance monitoring, feature development
  • To send marketing communications (Legal basis: Consent) — Product news, webinars, educational content. You can opt out at any time.
  • To comply with legal obligations (Legal basis: Legal obligation) — Tax, accounting, regulatory requirements

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

  • Service providers: Cloud hosting, payment processors, email delivery services, analytics tools — bound by data processing agreements
  • Professional advisors: Legal, accounting, and audit professionals as needed
  • Law enforcement: When required by law or to protect our legal rights
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with advance notice to you

4. International Data Transfers

Your data may be processed in countries where our servers and service providers are located. When transferring data outside the European Economic Area (EEA) or the United Kingdom, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions by the European Commission
  • Other legally recognized transfer mechanisms

5. Data Retention

We retain your personal data only as long as necessary:

  • Active accounts: Data is retained for the duration of your subscription
  • After account closure: Essential data retained for up to 12 months, then deleted or anonymized
  • Billing records: Retained for 7 years as required by tax and accounting regulations
  • Marketing contacts: Until you unsubscribe or request deletion
  • Server logs: Retained for up to 90 days

6. Your Rights

Under the GDPR and UK GDPR, you have the following rights:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data
  • Right to restrict processing: Request that we limit how we use your data
  • Right to data portability: Receive your data in a structured, machine-readable format
  • Right to object: Object to processing based on legitimate interest or for direct marketing
  • Right to withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with your local data protection authority.

7. Cookie Policy

Essential cookies: Required for the Website to function properly. These cannot be disabled.

Analytics cookies: Help us understand how visitors interact with our Website. These collect aggregated, anonymized data.

Marketing cookies: Used to deliver relevant advertisements. Only placed with your consent.

You can manage your cookie preferences through your browser settings.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption of data in transit and at rest, regular security assessments, access controls, and employee security training.

9. Data Processing Agreement (DPA)

For enterprise and business customers, we offer a Data Processing Agreement. Contact [email protected] to request a DPA.

10. Children’s Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a new “Last Updated” date.

12. Contact Us

Task360 (Pargesoft)
Email: [email protected]
Phone: +44 (0) 7444 76 74 85
Address: Rue des Colonies 11, 1000 Brussels, Belgium